Privacy Policy
Paws2Ashes (“we,” “us,” or “our”) gathers and processes your personal information in accordance with this privacy notice and in compliance with relevant data protection regulations and laws. This notice outlines your rights, our obligations, and explains how, why, and when we process your personal data.
Our registered office is located at 128 Cannon Workshops, 3 Cannon drive London E14 4as, and we are a company registered in England and Wales under Global aspire ventures, company number 16144287.
Information We Collect
Paws2Ashes processes personal data to fulfill legal, contractual, and service-related obligations. We only collect necessary data and do not process your information beyond what is outlined in this notice.
The personal data we collect may include (but is not limited to):
• Name
• Date of Birth
• Address
• Email Address
• Telephone Number
• Mobile Telephone Number
• National Insurance Number
• Passport Number
• Driver’s License Number
• Special Category Data (e.g., health/medical details, religious beliefs, or sexuality)
We collect this information through:
• Online forms
• Website inquiries
• Employment applications (CVs)
• Phone calls
• In-person interactions
How We Use Your Personal Data
Paws2Ashes values your privacy and will never share, sell, or disclose your data without your consent, except when legally required. We retain data only as necessary for the purposes listed below. You may withdraw consent for marketing communications at any time.
We process your data for the following reasons:
• Contractual Obligations: To provide cremation services and fulfill orders, including delivery to your preferred address.
• Legal Compliance: To meet business accounting and tax obligations.
• Marketing (Legitimate Interest): We may occasionally send promotional information relevant to you as a customer. This will be non-intrusive, and you can opt out anytime.
Your Rights
You have the right to request information regarding:
• The personal data we hold about you
• The purpose of data processing
• Who your data is shared with
• How long we store your data
• The source of your data (if not collected directly from you)
If you believe any information we hold is inaccurate or incomplete, you can request corrections. You also have the right to:
• Request data erasure or restrict processing (where applicable)
• Object to direct marketing
• Request data portability (if applicable)
• Be informed about any automated decision-making we use
To exercise these rights, we may require identity verification to protect your data security.
Sharing & Disclosing Your Personal Information
We do not share or disclose your data unless necessary for legal or operational purposes. Paws2Ashes may work with third-party providers for accounting, payroll, and HR support. These providers process data securely and in compliance with data protection laws.
Data Security Measures
We take every precaution to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
• SSL/TLS encryption
• Pseudonymization
• Restricted access controls
• IT authentication
• Firewalls and anti-virus/malware protection
Data Transfers Outside the UK/EU
While Paws2Ashes primarily stores and processes data within the UK/EU, some third-party providers may use servers in the USA. When data is transferred outside the EU, we ensure strict security measures, including:
• Access controls
• Intrusion detection
• Physical and environmental security
• Strong password protection
Data Retention
We only keep personal data as long as necessary. Under UK tax law, we must retain basic customer details (name, address, contact information) for six years before securely destroying them.
If you have consented to receive marketing communications, we will retain your data until you withdraw consent.
Special Category Data
If we process sensitive information (e.g., medical details or religious beliefs), we will do so under strict legal bases and only when absolutely necessary.
Marketing & Legitimate Interest
On occasion, Paws2Ashes may send you details about services or products that could be beneficial to you. These communications will always be relevant and non-intrusive, and you can opt out at any time.
Lodging a Complaint
If you believe Paws2Ashes has mishandled your data, we encourage you to contact us first so we can resolve the issue. If you believe that Paws2ashes has not complied with your rights in relation to your personal data in relation to processing in or related to the United Kingdom, you can complain to the Information Commissioner’s Office. Their contact details are available at www.ico.org.uk
Cookie Policy
Cookies are small data files stored on your browser when visiting a website. Paws2Ashes uses cookies to enhance user experience and site functionality.
Most browsers allow you to manage cookie preferences, but disabling cookies may affect your ability to use certain features on our website.
For more information about cookies, visit: https://www.aboutcookies.org